Shipping & Returns


Auckland wide standard - courier, tracked parcel no-signature - NZ $5.95
Rest of NZ and Rural - courier, tracked parcel no-signature - NZ $9.95

Free shipping for all orders over $100

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across New Zealand, ensuring that we provide the very highest levels of responsiveness to you at all times.

If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.


If you are dissatisfied or have a change of mind you can return in 30 days. The item must be unused in original packaging. Customer will have to cover the shipping for this.

If your product is faulty, or your product is damaged in transit we will either refund you or exchange it for a new product. 

1 year warranty on product / workmanship from purchase. 

Defective insulation (keeping it hot or cold) 

30 day satisfaction guarantee - lids accessories and non
slip rubbers.

Does not include
- wear and tear
- Commercial use
- Dropped or dented
- Damage packaging
- Lost lids or items

Putting product in freezer, microwave or dishwasher voids the guarantee too.